Snapchat

How to Fix Snapchat App Keeps Crashing on Android & iPhone?

Recently, some users are complaining that Snapchat keeps on crashing and if you are also facing this problem, then don’t worry this article is for you.

Here, you will learn about the reasons why Snapchat keeps crashing and most importantly, get solutions to fix this problem easily. 

With that said, let’s get started:

Table of Contents

What Is Snapchat’s Keep Crashing Issue?

The issue of the Snapchat app crashing came to light after several Snapchat users tweeted that they could not open the app on their respective mobile devices.

Whenever users try to use the app the app displays a “Something went wrong, please try again later” alert before the app crashes completely.

The app’s blatant malfunction seems to have stemmed from its recent maintenance update. It keeps on crashing on launch and this has already annoyed many users.

How is Snapchat Handling the Issue?

If you wonder how Snapchat is tackling or dealing with this issue, know that Snapchat’s support team has confirmed that the company is aware of the issue in light of a recent bug. They’re looking into the matter and working to fix it up.

Why Does the Snapchat App Keep Crashing?

Usually apps crash in mobile devices due to low memory or other types of memory issues.

But, there are other factors also which can be considered as culprits. For example- other rogue apps, data corrupted, faulty updates, bad software (malware) and use of VPN as well as unauthorized third-party Snapchat apps, plugins or tweaks like Snapchat++, Phantom, Sneakboo, Scotman, Emulators and SnapTools, etc.

All these can result in an app getting corrupted and unstable causing frequent crashes.

So, there’s no rocket science in knowing that any of these factors can be the underlying cause as to why the Snapchat app isn’t working properly or keeps crashing on your respective Android / iPhone.

Now that you know what all could be the reasons why Snapchat connectivity issues occur, let’s find out what can be done by users to get rid of it.

How to Fix Snapchat’s Keep Crashing Issue on Android & iPhone?

Fortunately, there are both basic and advanced solutions to get the app working again. So, without wasting any seconds, let us discuss them to help you resolve this particular issue.

Basic Solutions to Fix Snapchat Crashing Issue on Both Android & iPhone

Solution 1: Check your Network Connection

There are specific requirements for Snapchat to work as intended on your device. Among the key requisites include processing power (CPU), graphical requirement, internal memory space/storage, software version and Internet connection. 

So, first of all, you should check your internet network connection and its speed on your Android/iPhone device.

In case the speed is slow or the internet is not working at all, we recommend that you try connecting your respective phone to a better network and then, check if the issue still persists or gets resolved.

Solution 2: Check for Snapchat’s Server Outage

Sometimes, you may experience Snapchat crashing or not working when you try to launch Snapchat from your smartphone because the service of the app in your specific region or country is temporarily down for system maintenance. 

However, Snapchat users are informed about the same through their various social media handles like Snapchat Twitter page. But, if you haven’t received any such update, then to confirm, you can check the status of Snapchat servers via visiting websites like Downdetector on Google.

On the contrary, you can download the Down Detector app from the App Store or Play Store to easily check the working status of the Snapchat service not only now but also in future.

Solution 3: Check for Any Pending Phone Software Update & Install the Latest

You may or may not know it, but if a system software update is pending to be installed, all the applications on your smartphone, including your Snapchat app, could be affected.

So, considering pending system software updates as a possible cause of the Snapchat crashing issue, it is suggested that you should immediately check for any pending updates. 

If there’s any, make sure you download it and update your smartphone to its latest software version. To check & install updates:

  • On Android— go to “Settings > System > System Updates.”
  • On iPhone, go to “Settings > General > System Update.”

Solution 4: Deactivate VPN Protection

In today’s time when protecting privacy has become imperative, there is hardly anyone who is not using VPN protection.

So, assuming that you have also installed and are using a VPN on your device, we suggest you stop using it for some time. Here the question arises- why?

The answer is simple that VPN services sometimes work against certain apps due to IP fluctuations and therefore, an active VPN can cause Snapchat to stop working on your device. 

Although it is not necessary, to confirm it, try deactivating the VPN service for a while and check if that helps to get Snapchat working again.

To deactivate / disable VPN; simply navigate from “Settings” to “General > VPN & Device Management > VPN” and there, set the option to “Not Connected.”

Now if these basic solutions didn’t help you to get rid of the problem, you can try your hand at the advanced solutions discussed below.

Advanced Solutions to Fix Snapchat Crashing Issue on Android & iPhone

Point to Consider: The solutions to fix the Snapchat app crashing issue on both Android and iPhone are almost the same, but because the steps differ depending on the user’s operating system, we have mentioned them in separate sections to avoid any confusion.

Fix Snapchat Keeps Crashing on Android

Those who have an Android device can consider these 9 fixes to solve the “Snapchat keeps crashing” issue:

Solution 1: Close Snapchat from Recent Apps

  • Step 1: To begin, tap the “Overview” button or, “Swipe & hold” from the bottom of the screen on Android 10 or later to open the Recent apps panel on your respective Android.
  • Step 2: Then, you’ve to find out the “Snapchat” app from the recent apps panel.
  • Step 3: When you’re able to find the app, “Swipe it up” to close it.
  • Step 4: Additionally, you can also tap the “Clear” button to clear all your recent apps running in the background.

Alternative way: You can also force-close the Snapchat app if you wish. To do this, go to “Settings” and search for “Snapchat” in the list of applications. Then, tap on it followed by the “Force Stop” option.

Now, launch Snapchat again on your device to check if the error is fixed or not.

Solution 2: Update the Snapchat Application

  • Step 1: To do so, you’ve to first open the “Google Play Store” on your Android device.
  • Step 2: On the Play Store, search for “Snapchat” using the search feature and then, select the “official Snapchat app” from the search result that appears.
  • Step 3: In doing so will open the Snapchat app interface on the screen. There, you need to tap on the “Update” button to install the latest Snapchat latest update.
  • Step 4: Once the app update gets installed, “launch the Snapchat app” to check if this helps you fix the problem or not.

Solution 3: Clear Snapchat’s Cache Files

  • Step 1: First of all, tap on the “Settings icon” to launch the “Settings app” on your respective Android phone.
  • Step 2: From Settings, tap on the “Apps & Notifications” section to expand.
  • Step 3: Inside that, you’ll need to tap the “See all apps” link to expand the list containing all the apps on your phone.
  • Step 4: Next, you have to scroll through the list to find and open “Snapchat”.
  • Step 5: After that, select the “Storage and Cache” option.
  • Step 6: Finally, tap on the “Clear Cache” button to clear the cache files of your Snapchat application.

Solution 4: Reboot/ Restart Your Android Device

  • Step 1: To restart your Android, you have to press and hold the “Power” button until the “Options” menu appears on the screen.
  • Step 2: From the options menu, you have to select either “Restart” or “Power off” option. However, it should be mentioned that if you select the latter option, you can restart your device by pressing the “Power” button.

Solution 5: Reset Your Android Device’s Network Settings

  • Step 1: To get started, open your Android phone’s “Settings”.
  • Step 2: Then, go to the “Applications” section inside Settings.
  • Step 3: There on the Applications section, you need to locate and tap either on the “General Management” or “System” option (it totally depends on the device you have).
  • Step 4: Next, you have to tap on “Reset” and “Reset Network Settings” options.
  • Step 5: After that, tap on “Reset Settings” again followed by entering your “PIN” (if you have set any).
  • Step 6: Lastly, you need to tap on “Reset network settings” once again to confirm your action.

Now, you will get a confirmation message that your network settings have been successfully reset. As soon as you get this message, try running Snapchat on your respective phone to check whether the issue is resolved or not yet!

Solution 6: Uninstall Third-Party Apps or Tweaks for Snapchat

  • Step 1: To do this, you must first open the “Settings” app on your Android phone.
  • Step 2: Inside Settings, tap on the “Applications” and ensure that all apps are selected. In case if not, tap on the “Menu” icon and select “Show system apps.”
  • Step 3: After that, select the “Third-party app” that you have installed.
  • Step 4: Once you have selected the third party app, tap “Uninstall” and then on the “OK” button to confirm.

Now, when you’ve successfully uninstalled the third-party app from your Android phone, check if the Snapchat crashing issue is still there or not!

Solution 7: Factory Reset Your Android Phone

  • Step 1: To perform a factory reset, you must first open the “Settings” of your Android phone.
  • Step 2: Then, you need to tap on the “General Management” or “System” option from Settings.
  • Step 3: Next, tap on the “Backup & reset” button and select “Factory data reset” option.
  • Step 4: Now, you have to read the notification-prompt you will get and after reading it, make sure to tap on the “Reset” button to continue.
  • Step 5: Lastly, you just need to tap on the “Delete All” option to confirm.

Solution 8: Enable Background App Refresh for Snapchat

  • Step 1: To do this, from the Start screen, “Drag down the notification bar.”
  • Step 2: Then, tap on the “Gear icon” from the top right corner of the notification bar to open “Settings.”
  • Step 3: Under Settings, tap on the “Connection” option and then on “Data usage”.
  • Step 4: After that, just tap on the “Mobile data usage” option from the mobile section.
  • Step 5: Lastly, select your Snapchat app from the bottom of the usage graph and turn on the toggle of “Allow background data usage” option.

Solution 9: Delete and Reinstall Snapchat Application

  • Step 1: Go to “Google Play Store.”
  • Step 2: Inside the same, you have to find “Snapchat” using the search feature.
  • Step 3: Then, select the “official Snapchat app” from the search results.
  • Step 4: Next, you’ve to tap on the “Uninstall” button, located on the Snapchat App Interface.
  • Step 5: After doing this, when a prompt appears on the screen asking “Do you want to uninstall this app”, all you have to do is tap on “Uninstall” followed by the “OK” button.
  • Step 6: Now, wait a few seconds until Snapchat is deleted and then, tap on the “Install” button on the Snapchat app interface to reinstall Snapchat on your Android phone.

Alternative way: If you wonder is there any other way to delete Snapchat, then let us tell you that yes, you can also delete the Snapchat app from settings.

  • Step 1: To delete Snapchat in this way, first go to your “Settings app”.
  • Step 2: Then, navigate to the “Applications” section inside Settings.
  • Step 3: There, all you have to do is select your “Snapchat application” from the entire apps list.
  • Step 4: After that, tap on “Uninstall” from its interface to remove the app from your Android.
  • Step 5: Once the app gets uninstalled, go to the “Google Play Store” and simply search for the official Snapchat app.
  • Step 6: Finally, on the app interface, all you have to do is tap on the “Install” option and you will see that Snapchat will be reinstalled on your phone.

Now, launch the recently reinstalled Snapchat app to see whether this helps you fix the “Snapchat keeps crashing” issue or not!

Fix Snapchat Keeps Crashing on iPhone

If you’re an iOS user, consider these possible fixes to get rid of the “Snapchat keeps crashing” issue:

Solution 1: Force Close Snapchat & Restart It

  • Step 1: To force close snapchat, open the “App Switcher” and for that you’ve to—
    • Double-tap the Home button” if you have iPhone with Touch ID
    • Swipe up and hold” from the bottom of the Home Screen if you have an iPhone with Face ID.
  • Step 2: Then, you need to locate the “Snapchat app” from the list of apps in the recent apps panel and simply “Swipe it up” to close it.
  • Step 3: After doing that, tap on “Snapchat” in the app library to open it again and see if this helps you resolve the “Snapchat keeps crashing” issue or not.

Solution 2: Update your Snapchat App

  • Step 1: First of all you have to open the “App Store” on your iPhone.
  • Step 2: Then, inside it, just type “Snapchat” in the search icon to find it.
  • Step 3: After that, you have to select the “Snapchat app” from the search results to open it.
  • Step 4: By doing this, you will be taken to the app interface. There, tap on the “Updates” option located at the bottom of Snapchat.

Alternatively, if your iPhone is running on iOS 12 and earlier, look how to update Snapchat on the same:

  • Step 1: Go to the “App Store.”
  • Step 2: There, tap on your “Profile icon” from the top to view outdated apps.
  • Step 3: Then, scroll through the options to locate the “Snapchat application.”
  • Step 4: When you’re able to find it, just tap the “Update” option next to Snapchat.

Solution 3: Clear Snapchat’s Cache Files

Point to Consider: This only works if you are somehow able to open and use the Snapchat application in one go.

  • Step 1: First of all, you have to try to open “Snapchat” on your iPhone.
  • Step 2: If it gets opened, tap on your “Profile icon”, located on the top left.
  • Step 3: In doing so, a menu will appear on the screen and from that; you have to select the “Settings” option.
  • Step 4: Now, inside the settings of the Snapchat app, you have to navigate to “Account Actions” and there, simply scroll down and tap on “Clear Cache”.
  • Step 5: Finally, select “Clear” on the pop-up that appears to confirm your action.

Solution 4: Restart Your iPhone

iPhone X or laterOther iPhone models
Step 1: Firstly, press and hold the “Power” button along with the (up or down) “Volume” button until the “Power off slider” appears on the screen.
Step 2: When this option appears on the screen, you just need to “Drag the slider” in the given direction.
Step 3: After doing this, wait for a few seconds for your iPhone to Turn off.”
Step 4: Now that your phone is turned off, you need to press and hold the “Power” button again until the Apple logo appears and your respective iOS device restarts.
Step 1: On other models as well, first you’ve to press and hold the “Power” button until you see the “Power off slider” option on the screen.
Step 2: When it appears, you’ve to simply “Drag the slider” to turn off your iPhone.
Step 3: Now, wait for your device to turn off completely and then, press and hold the “Power” button once again until you see the Apple logo, which indicates that your phone restarted successfully.

Once your phone restarts, try to launch Snapchat and check if it is now able to work for you without crashing.

Solution 5: Reset Your iPhone Device’s Network Settings

  • Step 1: Firstly, open the “Settings app”.
  • Step 2: Then, tap on “General”.
  • Step 3: Under the General section, scroll to the bottom of the list and tap on “Reset”.
  • Step 4: After that, tap on “Reset Network Settings” and followed by that enter your “Passcode” (if prompted).
  • Step 5: Once you’re done entering your passcode, again tap on “Reset Network Settings” to confirm your action.

Solution 6: Delete Third-Party Apps for Snapchat

Point to Consider: This method only works if your Snapchat app is currently working for you.

  • Step 1: Open Snapchat on your iPhone and make sure you are logged in to your account.
  • Step 2: Then, tap on your “Profile picture icon” from the top left corner of the screen.
  • Step 3: Next, tap on the “Settings” option, located in the top left corner of the profile page.
  • Step 4: After that, you have to scroll down the settings to select the “Connected Apps” option under “My Account” category.
  • Step 5: On doing this, a list of connected apps will appear on the screen and from that you have to tap on the “Unofficial third-party app” that you want to remove.
  • Step 6: Lastly, tap on “Remove” which is at the bottom center of the screen to confirm your action.

Solution 7: Close All Running Apps on Your iPhone

iPhone X or laterOther iPhone models
Step 1: On the home screen of your iPhone, swipe up from the bottom and pause in the middle of the screen to open the “App Switcher screen”.
Step 2: After opening the app switcher, all you have to do is “Swipe up on all the running apps” to close them.
Step 3: Now, try to open Snapchat again to see if the problem is resolved or not.
Step 1: Double-press the Home button to open the “App Switcher screen”.
Step 2: Then, close all the apps by “Swiping up” one by one.
Step 3: Once it’s done, open Snapchat and check if that helped.

Solution 8: Enable Background App Refresh for Snapchat

  • Step 1: Firstly, open the “Settings app” on your iPhone.
  • Step 2: Inside Settings, tap on “General”.
  • Step 3: Then, tap on the “Background App Refresh” section to open it.
  • Step 4: In that section, you need to find the “Snapchat app.”
  • Step 5: When you are able to find it, turn on the toggle next to it to “Enable background app refresh for Snapchat.”

Solution 9: Delete & Reinstall Snapchat Application

  • Step 1: Firstly, delete the app and to do so find the “Snapchat app icon” on the home screen of your iPhone.
  • Step 2: Then, touch and hold the “Snapchat app”.
  • Step 3: As soon as you do this, a set of options will pop up on the screen and among them; just tap on “Remove App”.
  • Step 4: After that, tap on the “Delete App” button to confirm that you want to delete the Snapchat app from your iPhone.
  • Step 5: When the Snapchat app is deleted, you will need to “Restart your iPhone.”
  • Step 6: After doing this, open the “App Store” app.
  • Step 7: Inside it, tap on “Today” and then, tap on your “Profile icon”.
  • Step 8: Now, under the Profile section, tap on the “Purchased” option followed by “My Purchases”.
  • Step 9: Next, you have to tap on “Not on this iPhone”.
  • Step 10: Following which you’ve to search for “Snapchat app” using the search feature.
  • Step 11: Once you are able to locate it, tap on it to open the “App interface”.
  • Step 12: Therein, tap on the cloud download icon to re-download and install the Snapchat application on your iPhone.

Now, wait for it to be installed successfully and then, launch Snapchat to see if this way you get rid of the annoying “Snapchat crashing” issue.

Bonus: Seek More Help from Snapchat Help Center

Even after trying all the above solutions, if you still cannot resolve the issue, you can contact Snapchat Support or visit the Snapchat Help Center website to report the issue. In doing so, you will get further assistance and recommendations related to this annoying problem.  

Conclusion

That’s all. Now that you have this guide handy, you will have no problem solving the “Snapchat is crashing” issue to use Snapchat on your respective iPhone or Android phone as before.

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