When most people think of private jet brokers, they likely imagine someone who helps celebrities and the ultra-rich get their hands on luxury jets. And while that may be true in some cases, there’s a lot more to what these professionals do. Private jet brokers can provide a wide range of services to their clients, from helping to find the right aircraft to providing concierge-level support before, during, and after flights. So, what does a typical day in the life of a private jet broker look like? Let’s take a closer look.
Coordinating Flights and Handling all the Details
Once a private jet broker has found the perfect plane and operator for a client’s needs, they then move on to coordinating all the flight details. This includes everything from working with the operator to ensuring the plane is ready and available when needed. Making arrangements for ground transportation is also part of their duties. Many will ask: “What do they do that helps make a trip more successful?” In some cases, they may have connections with the best accommodation facilities. Therefore, on your trip, you need to pick the finest experts as they make your plans proceed well. Look for the ones with a good track record and who have been around for a while.
Researching and Understanding Private Jets Types
One of the most important aspects of a private jet broker’s job is a deep understanding of the different types of private jets available on the market. This includes everything from smaller, entry-level jets to the largest and most luxurious models. Not only does this knowledge allow them to make better recommendations to their clients, but it also helps them better understand the features and amenities each type of jet offers. This, in turn, makes it easier to find the perfect match for each client’s needs.
Conducting Fleet Visits and Operator Interviews
Another big part of a private jet broker’s job is conducting physical visits to the operators and fleets they work with. This allows them to understand better the quality of each operator’s planes and facilities and their customer service levels. It also allows brokers to meet face-to-face with the people responsible for caring for their client’s needs while in flight.
Providing Concierge-Level Solutions
One of the most significant advantages of working with a private jet broker is that they can provide concierge-level service before, during, and after flights. This means brokers are there to answer any clients’ questions and assist with everything from flight planning to post-flight follow-up. In many cases, brokers become like trusted advisors to their clients, providing valuable insights and guidance that can make the private jet experience even more enjoyable.
Cold-Calling Prospective Clients
This includes reaching out to individuals who have recently purchased private jets to contacting businesses that may be interested in chartering planes for their executives.
Generally, they play a critical role in jet fleet portfolio management for their clients. They, however, need to have good business skills, be great at customer service, and have an in-depth understanding of the private aviation industry.
Negotiations of Leasing, Purchase, Rental Charter Contracts
During their job, private jet brokers must continuously negotiate different contracts on behalf of their clients. It could be for anything from leasing or purchasing a new aircraft to renting or chartering one for a specific period. In each case, the broker needs to get the best possible terms for their client while ensuring that all the legalities are sorted out. This role helps in avoiding legal procedures that would be binding to the client.
Managing Client Relationships
A big part of a private jet broker’s job is managing the relationships they have with their clients. It includes everything from keeping them updated on the latest industry news to handling any issues or concerns that may arise. In many cases, brokers become like trusted advisors to their clients, providing valuable insights and guidance that can make the private jet experience even more enjoyable.
Clients will often have questions or even complaints about their services. It is then the job of the private jet broker to ensure that these questions and complaints are addressed in a timely and professional manner. This helps in keeping the client happy and also helps to build trust between the two parties.
There’s much more to being a private jet broker than finding luxury jets for the wealthy and famous. These professionals play a vital role in helping their clients find the right aircraft and operator for their needs and coordinating all the flight details.